Questions about customer account and registration
Under this link you will receive a new password to the given e-mail address.
No, it is also possible to order without registering. However, registration brings you many advantages: you can view your orders, create watch lists and save your preferred payment method.
By registering, you gain access to a personal customer account that allows you to view your orders online. You can save items in watch lists and save your preferred payment method for future purchases. This way you don’t have to re-enter your data every time you place an order.
Questions about the online shop and ordering
In your customer account you will find an overview of all orders and you can change your address data. It is currently not possible to view your invoices there. If you need an invoice, please contact our customer service at: email@example.com or by phone to our customer hotline: +49 163 7771725
Questions about shipping and delivery times
Of course, you can also have your order delivered to another address. In addition, we also deliver to DHL packing stations.
We ship our goods directly to your home within 1-2 working days. Please understand that delivery times may be delayed due to public holidays.
Questions about payment methods and invoice
If you need a specific invoice again, please contact our customer service at: firstname.lastname@example.org or by phone to our customer hotline: +49 163 7771725.
To enable us to process your request as quickly as possible, please have your order number ready. You will find it in the confirmation email of your order.
You have the right to return within fourteen days without giving any reason.
You will receive your money back immediately after receipt and examination of the return via the payment method you used for payment.
Please note, however, that you must provide us with your bank details if you have paid by prepayment/bank transfer.
Payment via PayPal
Payment by bank transfer (prepayment)
Payment by credit card [Visa, Mastercard and American Express]
Payment by Giropay
Payment via Klarna – SOFORT
Payment via Klarna – Pay Now
Payment via Klarna – Purchase on account
Yes, we are happy to offer you purchase on account. Please register for this and contact us at email@example.com.
Questions about the return
You have the right to cancel this contract within fourteen days without giving any reason. You can find out more here.
We ask for your understanding that we will pass on the costs for the return shipment with a shipping service provider of your choice to you as the customer.